SAP Package CCMA
Customer Interaction Center Components
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The package CCMA (Customer Interaction Center Components) is a standard package in SAP ERP. It belongs to the parent package APPL.
Technical Information
| Package | CCMA |
| Short Text | Customer Interaction Center Components |
| Parent Package | APPL |
Function Groups
SAP Package CCMA contains 18 function groups.
| CCM_ABOX_NEWMODE | Trigger ABox trans in new mode |
|---|---|
| CCM11 | HR view component |
| CCM14 | Application Area Component |
| CCM15 | Wrapping for BORaccess from ABAP classes |
| CCM16 | implementation of BOR class SAP0002 |
| CCM17 | Navigation Area Component |
| CCM17A | Extended Table Maintenance (Generated) |
| CCM18 | Hidden Auto Call Component |
| CCM2_HIDDEN_ACTION_BOX | Hidden ActionBox component |
| CCM5 | CTI |
| CCM8 | Hidden Information Stores |
| CCM80 | Extended Table Maintenance (Generated) |
| CCM9 | Activity Logging |
| CCMC | Archiving function group |
| CCME | Online BDC driver routines |
| CCMIFIMPL | Extended Table Maintenance (Generated) |
| CCMOP | BOR Access for Object Provider Service |
| CCMOPC | Extended Table Maintenance (Generated) |
Transactions
SAP Package CCMA contains 12 transactions.
| CIC7 | Maintain Scripting Profile |
|---|---|
| CICAA | Callback Queue Maintenance |
| CICAB | Callback Queue Assignment |
| CICAM | Assignment of Visible Components |
| CICV | CTI Queue Maintenance |
| CICW | CTI Queue Assignment Maintenance |
| CICX | Component Container Maintenance |
| CICY | CTI Administration |
| CICZ | DNIS mapping |
| EWFC1 | Action Config. for HTML Operation |
| RCCMREP04 | Agent Profile Report |
| RCCMREP07 | Document Flow Report |
Database Tables
SAP Package CCMA contains 44 database tables.
| CACCEL | Online BDC transaction accelerator definition |
|---|---|
| CCM_NAVAR_VIEWT | CCM Navigation Area Tab Text |
| CCM_NAVAREA | CCM Navigation Area Profile |
| CCM_NAVAREA_VIEW | CCM Navigation Area: Tab |
| CCM_NAVAREAT | CCM Navigation Area Profile |
| CCM_NAVVIEW | CCM Navigation Area Profile |
| CCM_NAVVIEWT | CCM Navigation Area Profile |
| CCM_OPCLASSTYPE | Object Provider Service: Class type definition |
| CCM_OPCLASSTYPET | Object Provider Service: Class type definition |
| CCM_OPFACTORY | Object Provider Service: Class definition |
| CCMACTIONOBJ | Assign transactions to object types - usage restriction |
| CCMAUTHPROF | Call center authentication attributes |
| CCMCCONT | Component container configuration |
| CCMCCONT_T | CCM Component Container Text |
| CCMCTIADMIN | CTI Administration/Policy |
| CCMHTMLCONF | CIC HTML configuration |
| CCMHTMLCONFT | CIC HTML configuration |
| CCMHTMLPAR | CIC HTML configuration: external parameters |
| CCMHTMLPARI | CIC HTML configuration: parameter for internal calls |
| CCMHTMLPARIT | CIC HTML configuration: Text for internal parameters |
| CCMHTMLPART | CIC HTML configuration: text for external parameters |
| CCMIFIMPL | Classes that implement different modules of the CIC |
| CCMIFIMPLNEW | Implementaion of Interfaces in CIC environment |
| CDESTBDCFIELD | Online BDC value destination map |
| CDESTPID | Online BDC parameter-id preset destination |
| CIMAP | Input Sequence for BDC Sessions |
| COMAP | Online BDC output mapping from message table to container |
| CSRCCONSTANT | Online BDC constant value source map |
| CSRCCONTAINER | Online BDC container value source map |
| CSRCFCALL | Online BDC function call value source map |
| EBACONTXT | Call Context |
| EBACONTXTT | Call Context - Text Table |
| EBAPRES | Object Presentation: SAP Standard |
| EBAPRESC | Object Presentation: Customer Definitions |
| EWFCAL | Front Office Call |
| EWFCALT | Front Office Call: Text |
| EWFCON | Front Office Configuration |
| EWFCONT | Front Office Configuration: Text |
| EWFFND | Front Office Configuation Determination |
| EWFGRU | Front Office Call Group |
| EWFGRUT | Front Office Call Group: Text |
| EWFPAR | Front Office Configuration: Call Parameter |
| EWFPART | Front Office Configuration: Call Parameter: Text |
| EWFTRA | Front Office Call: Data Flow |
Views
SAP Package CCMA contains 30 views.
| CCMDNIS_V | CCMDNIS VIEW |
|---|---|
| H_SWOTDV_M | Methods for an Object Type |
| MEWFCON | Visible Action Box configurations |
| V_CCM_NAVAR_VIEW | CCM Navigation Area Tab |
| V_CCMAC | Activities in the Customer Interaction Center |
| V_CCMACTPROF | Profile for Logging Activities |
| V_CCMADKEY | Detail Keys for Activities in the CIC |
| V_CCMCCPROF | Call Center Profile |
| V_CCMCSCONF | Profile for Contact Data Finder |
| V_CCMCSEARCH | Assignment of Search Types to Contact Search Profile |
| V_CCMCSEARCHMAP | Mapping of Search Attributes |
| V_CCMCTIADMIN | CTI Administration |
| V_CCMCTIBKEY | CTI Telephony Control Buttons |
| V_CCMCTIPROF | Profile for Telephony Controls |
| V_CCMCTIQUEUE | CCM CTI Queue Maintenance |
| V_CCMCTIQUEUEA | CTI Queue Assignment Maintenance |
| V_CCMDNIS | DNIS text maintenance |
| V_CCMHTMLCONF | CIC HTML configuration |
| V_CCMHTMLPAR | CIC HTML configuration: external parameters |
| V_CCMHTMLPARI | CIC HTML configuration: internal parameters |
| V_CCMSCRPROF | Profile for Scripting Activities |
| V_CCMSCRPROFILE | Scripting Profile |
| V_CCMSCRTEXTS | Assign Scripting Texts |
| V_CCMSCRVAR | Scripting Variables |
| V_CIMAP | Input Sequence for BDC Sessions |
| V_EWFCAL | Front Office Configuration: Calls |
| V_EWFCON | Front Office Configuration |
| V_EWFGRU | Front Office Configuration: Call Groups |
| V_EWFPAR | Front Office Configuration: Parameters |
| V_EWFTRA | Front Office Configuration: Data Flow Definitions |
Structures
SAP Package CCMA contains 63 structures.
| CCM_BUTTON_ATTRIBUTES | Attributes of button |
|---|---|
| CCM_HTMLOPD | CIC HTML operation: customizing data part |
| CCM_MTREEITM | Tree Control Item For Report SAPTREV* |
| CCM_NAV_AREA_CHANGED_NODES | Changed Nodes of a Navigation Tree |
| CCM_NAV_AREA_TREE_COLUMN | Navigation area: Tree column |
| CCM_NAV_AREA_TREE_HHDR | Navigation area: Tree hierarchy header |
| CCM_NAV_AREA_TREE_ITEM | Navigation area: Tree item |
| CCM_NAV_AREA_TREE_NODE | Navigation area: Tree node |
| CCM_NAV_COLUMN_SYNC | Synchronization structure for navigation tree columns |
| CCM_NAV_ITEM_SYNC | Synchronization structure for navigation tree items |
| CCM_NAV_NODE | Navigation node (properties plus father node) |
| CCM_NAV_NODE_SYNC | Synchronization structure for navigation tree nodes |
| CCM_OP_ATTRIBUTE | Object Provider Attribute Description Structure |
| CCM_OP_RELATION | Object Provider Attribute Description Structure |
| CCM_TAB_ATTRIBUTES | Attributes of button |
| CCM_TAB_PROPERTIES | Properties of a tab (of a tabstrip) |
| CCM_WORKSPACE_CALLBACK | Action callback workspace manager |
| CCMACTIONOBJS | Screen: Assign actions to object types - usage restriction |
| CCMHTMLCONFD | CIC: HTML configuration |
| CCMHTMLPAGED | CIC: HTML page configuration data |
| CCMHTMLPARE | CIC HTML configuration parameter data extended |
| CCMHTMLSTRUC | Screen Input HTML |
| CCMSEARCHSTRUC | Work structure for contact search and display |
| CICSEARCH | Search Result |
| CPIDLIST | List of parameter-ids and values |
| EBA_CHDAT | Creation and Change Data |
| EBA_RANGES | Structure for Select Options (Generic) |
| EBACLUST | Cluster Structure for Shared Buffer |
| EBACOLOR | Color Definition for BOR Objects |
| EBAGEN | Reference Fields for Development Class EEBA |
| EBAOBJLIST | Interface Structure for FM EBA_OBJECT_LIST |
| EBAOBJTREE | Interface Structure for FM EBA_OBJECT_TREE |
| EBASELLIST | Selection List Structure |
| EWBCCPID | Generic Process ID (WF, FO Process) for CCPROC.Create |
| EWBMETHEXC | Holds Data For Method Exception |
| EWBPROCL | Explicit Key for Process Classes |
| EWBPROCLX | Generic Front Office Process Class ID |
| EWCELEM | Definition of a Container Element |
| EWCOMOBJ1 | Interface for front office screen.... |
| EWCOMOBJIF | CCM FO Component Object Interface Structure |
| EWCPAR | Definition of a Container Parameter |
| EWCPARD | Definition for Container Parameter: Data Part |
| EWCPART | Definition of a Container Parameter With Description |
| EWCPARTD | Definition for Container Param. with Description (Data Part) |
| EWCPARTS | Container Element Definition (Screen Data) |
| EWCPROCD | Front Office Process: Data Part |
| EWCPROCT | Front Office Process With Language-Dependent Part |
| EWCTRA | Data Flow Definition |
| EWCTRAD | Definition for Data Flow (Data Part) |
| EWCTRAK | Definition for Data Flow (Key Part) |
| EWCTRANS | Screen Fields: Data Flow Maintenance |
| EWCTYPE | Cat. Description of a Container Element |
| EWCVALUE | Long Value (Anonymous Structure) for FM Interfaces |
| EWFCALD | Front Office Workbench: Call (Data Part) |
| EWFCALS | Front Office Call: Text |
| EWFCOND | Front Office Workbench: Configuration (Data Part) |
| EWFCONS | Front Office Configuration: Screen Data |
| EWFFNDTRAC | Search Log Entry for Finder Method for Front Office |
| EWFGRUD | Front Office Workbench: Call Group (Data Part) |
| EWFGRUS | Front Office Call Group (Screen Structure) |
| EWFPARS | Front Office Configuration: Screen Data |
| EWFTRANS | Screen Fields: Data Flow Maintenance |
| EWOXTDISP | Scr. Fields for Xtainer Display |
Programs
SAP Package CCMA contains 9 programs.
| CCM_DEL_GE_DYNPRO | Program CCM_DEL_GE_DYNPRO |
|---|---|
| CCM_DEL_GE_DYNPRO_ALL | Delete all CIC-generated parameter dialogs |
| CIC_SET_RESTART_TIME | Set time after which CIC0 should be restarted again |
| RCCM_MT_NEWMODE | Start BOR methods |
| RCCM_WF_NEWMODE | Start WFs in new mode |
| RCCMREP03 | CCM Agent Activity Report |
| RCCMREP05 | CCM Agent Profile Summary |
| RCCMREP06 | Call Center Management Profile/Framework Detail Report |
| RCCMREP07 | Display Document Flow |
Search Helps
SAP Package CCMA contains 5 search helps.
| CCMDNIS_H | DNIS help display |
|---|---|
| EH_DD03L | Search Help Reference Field |
| EWF_CONFIG_ACTIONBOX | Action Box configuration |
| EWF_CONFIG_HTML_OP | Action Box configuration |
| H_SWOTDV_M | Methods for a business object |
Message Classes
SAP Package CCMA contains 1 message classes.
| CCM_WORKSPACE | CIC Workspacemanager |
|---|