SAP Package CICA
Customer Interaction Center
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The package CICA (Customer Interaction Center) is a standard package in SAP ERP. It belongs to the parent package APPL.
Technical Information
| Package | CICA |
| Short Text | Customer Interaction Center |
| Parent Package | APPL |
Function Groups
SAP Package CICA contains 2 function groups.
| CIC0 | CIC Framework |
|---|---|
| CIC3 | Customizing CIC |
Transactions
SAP Package CICA contains 12 transactions.
| CIC0 | Customer Interaction Center |
|---|---|
| CIC8 | CIC Customizing Menu (Temporary - Lo |
| CIC9 | Maintain scripts |
| CICAD | BDC name and Transaction Code |
| CICAE | Input Step Mapping |
| CICAF | Constant Source |
| CICAG | Container Source |
| CICAH | Function Call Source |
| CICAI | BDC Field Destination |
| CICAJ | Parameter ID Destination |
| CICAK | Output Mapping |
| CICAL | CIC Compoent Variants |
Database Tables
SAP Package CICA contains 8 database tables.
| CICCCONFVARID | Customer Interaction Center Component Variants |
|---|---|
| CICCCONFVARID_T | Customer Interaction Center Component Variant Text |
| CICCCONFVARIDA | Allowed slots for component variant |
| CICCCONFVARIDC | Allowed component container variants for component variant |
| CICPROFMASTER_T | Customer Interaction Profile Master Text |
| CICTOOLBAR | CCM Application Toolbar Profile |
| CICTOOLBAREXCL | CIC Application Toolbar Exclusions |
| HRP1260 | DB Table for Infotype 1260 |
Views
SAP Package CICA contains 13 views.
| H_CICCCONFH | CIC Components (hidden) |
|---|---|
| H_CICCCONFV | CIC Components (visible) |
| MCICCONFH | CIC Component View |
| MCICCONFV | CIC Component View |
| V_CACCEL | Define the BDC name and Transaction Code |
| V_CCMACTPROFVAL | CCM Activity Profile Value |
| V_CDESTBDCFIELD | BDC Field Destination Table |
| V_CDESTPID | Parameter ID Destination Table |
| V_CICCCONFVARID | CIC Component Variant Maintenance View |
| V_CICCCONFVARIDA | Allowed slots for component variant |
| V_COMAP | Output mapping |
| V_CSRCCONTAINER | Container Source Table |
| V_CSRCFCALL | Function Call Source Table |
Structures
SAP Package CICA contains 2 structures.
| CICF4PROFILE | CIC F4 PROFILE vALUES |
|---|---|
| P1260 | Infotype 1260: CIC Profile |
Programs
SAP Package CICA contains 4 programs.
| MP126000 | HR PLAN Infotyp 1260 |
|---|---|
| MP1260BI | INTERN: Führt eine Aktion des Xtainer Subscreens aus |
| RCIC_EVENT_SUBSLIST | CIC Component Subscribe List |
| SAPMCIC0 | Call Center Main Screen |
Search Helps
SAP Package CICA contains 2 search helps.
| CICCCONF_F | CIC Component |
|---|---|
| CICCCONF_H | CIC Component |