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SAP Package CICA

Customer Interaction Center

The package CICA (Customer Interaction Center) is a standard package in SAP ERP. It belongs to the parent package APPL.

Technical Information

Package CICA
Short Text Customer Interaction Center
Parent Package APPL

Function Groups

SAP Package CICA contains 2 function groups.

CIC0 CIC Framework
CIC3 Customizing CIC

Transactions

SAP Package CICA contains 12 transactions.

CIC0 Customer Interaction Center
CIC8 CIC Customizing Menu (Temporary - Lo
CIC9 Maintain scripts
CICAD BDC name and Transaction Code
CICAE Input Step Mapping
CICAF Constant Source
CICAG Container Source
CICAH Function Call Source
CICAI BDC Field Destination
CICAJ Parameter ID Destination
CICAK Output Mapping
CICAL CIC Compoent Variants

Database Tables

SAP Package CICA contains 8 database tables.

CICCCONFVARID Customer Interaction Center Component Variants
CICCCONFVARID_T Customer Interaction Center Component Variant Text
CICCCONFVARIDA Allowed slots for component variant
CICCCONFVARIDC Allowed component container variants for component variant
CICPROFMASTER_T Customer Interaction Profile Master Text
CICTOOLBAR CCM Application Toolbar Profile
CICTOOLBAREXCL CIC Application Toolbar Exclusions
HRP1260 DB Table for Infotype 1260

Views

SAP Package CICA contains 13 views.

H_CICCCONFH CIC Components (hidden)
H_CICCCONFV CIC Components (visible)
MCICCONFH CIC Component View
MCICCONFV CIC Component View
V_CACCEL Define the BDC name and Transaction Code
V_CCMACTPROFVAL CCM Activity Profile Value
V_CDESTBDCFIELD BDC Field Destination Table
V_CDESTPID Parameter ID Destination Table
V_CICCCONFVARID CIC Component Variant Maintenance View
V_CICCCONFVARIDA Allowed slots for component variant
V_COMAP Output mapping
V_CSRCCONTAINER Container Source Table
V_CSRCFCALL Function Call Source Table

Structures

SAP Package CICA contains 2 structures.

CICF4PROFILE CIC F4 PROFILE vALUES
P1260 Infotype 1260: CIC Profile

Programs

SAP Package CICA contains 4 programs.

MP126000 HR PLAN Infotyp 1260
MP1260BI INTERN: Führt eine Aktion des Xtainer Subscreens aus
RCIC_EVENT_SUBSLIST CIC Component Subscribe List
SAPMCIC0 Call Center Main Screen

Search Helps

SAP Package CICA contains 2 search helps.

CICCCONF_F CIC Component
CICCCONF_H CIC Component