SAP Package CCMB
Customer Interaction Center Components
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The package CCMB (Customer Interaction Center Components) is a standard package in SAP ERP. It belongs to the parent package APPL.
Technical Information
| Package | CCMB |
| Short Text | Customer Interaction Center Components |
| Parent Package | APPL |
Function Groups
SAP Package CCMB contains 34 function groups.
| CCM1 | Contact Search and Display |
|---|---|
| CCM10 | Creation of Object Reference |
| CCM2 | Process Selection |
| CCM3 | Quick Key Component |
| CCM4 | Contact Search/Display Sub-Component |
| CCM6 | Call Center Component |
| CCM7 | Agent Scripting |
| CCMA | Component Container |
| CCMB | Customizing CIC Components |
| CCMB2 | Extended Table Maintenance (Generated) |
| CCMD | Call Center Callback |
| EBA0 | DDIC/BOR Interface |
| EBA1 | Object Presentation Module |
| EBA2 | Dialog Tools |
| EBA3 | Communication Via Shared Buffer |
| EBAS | BOR Interface: Low Level (PRIVATE) |
| EBAV | Extended Table Maintenance (Generated) |
| EWB10 | Implement. of Cl. CCPROCCT (FrontOffice) |
| EWB13 | Implment. of Class ProcessCICWithBDC |
| EWB3 | Implementation for CCPROCWF Objects |
| EWB5 | Implementation of Class CCPROCMT |
| EWB6 | Implem. of CCPROCED class (front office) |
| EWB7 | Front office process -IF: Common FUMOs |
| EWC2 | Container transform |
| EWF4 | Front Office: Start of Process |
| EWF9 | Extended Table Maintenance (Generated) |
| EWFC | Front office workbench: Customizing |
| EWFD | Front office: DB access and acct determ. |
| EWO1 | Extended Container (XTainer) |
| EWO2 | Container Editor |
| EWO3 | Extended Container Display |
| EWO4 | Front office desktop objects |
| EWW1 | Workflow interface for ISU |
| EWXC | Data Flow Maintenance |
Transactions
SAP Package CCMB contains 16 transactions.
| CICA | Maintain Activities in CIC |
|---|---|
| CICB | Detail Keys for Activities in CIC |
| CICG | Call Center Profile Maintenance |
| CICH | CTI Telephony Buttons |
| CICI | Profile for Telephony Controls |
| CICJ | Maintain Logging Profile |
| CICK | Maintain Scripting Profile |
| CICP | Contact Search Configuration |
| CICQ | Assign Hidden Components to Framewrk |
| EWFC | IS-U Front Office Configuration |
| EWFC0 | Action Box Configuration |
| RCCMREP01 | Organization/Agent Time Report |
| RCCMREP02 | Organization/Agent Call Vol. (DNIS) |
| RCCMREP03 | Agent Activities |
| RCCMREP05 | Agent Profile Overview |
| RCCMREP06 | PD Organization Profile - Detail |
Database Tables
SAP Package CCMB contains 33 database tables.
| CCMAC | Loggable activity codes |
|---|---|
| CCMAC_T | Call center management activity code description |
| CCMACTPROF | Loggable activity code group membership |
| CCMADKEY | Activity detail logging key |
| CCMADKEY_T | Call center detail key logging table |
| CCMAUTHPIN | Call center authentication pin attempts table |
| CCMCBQPROF | Call center callback - Callback queue profile |
| CCMCBQPROFASSN | Call center callback - Assignment of profile to queues |
| CCMCBQUES | Call center callback - Callback queue definition |
| CCMCBQUES_T | Call center callback - Callback queue description |
| CCMCCPROF | Call center profile |
| CCMCLBC | Callback Configuration |
| CCMCLBC_T | Call center callback - Configuration table label |
| CCMCLBD | Call center callback user options |
| CCMCLBS | Call center callback - Whole |
| CCMCSCONF | Contact search/display configuration |
| CCMCSEARCH | Search type to matchcode mapping for CCM contact search |
| CCMCSEARCHMAP | Matchcode mapping for CCM contact search |
| CCMCTIBKEY | Call center telephony control button keys |
| CCMCTIBKEY_T | CCM telephony control button key translation |
| CCMCTIPROF | CIC Front office function key profile |
| CCMCTIQUEUE | Call center queues |
| CCMCTIQUEUE_T | Call center queue texts |
| CCMCTIQUEUEASSN | CTI queue assignments |
| CCMDNIS | Inbound DNIS display text |
| CCMLOG | Activity log |
| CCMLOGD | Activity log details |
| CCMOBJKEYS | Information object instance |
| CCMOBJLST | List of information objects in a container |
| CCMSCRPROF | Script activity profile |
| CCMSCRPROFILE | Call center management scripting profile |
| CCMSCRVAR | Script variable name |
| CCMSESSION | Call management sessions |
Views
SAP Package CCMB contains 6 views.
| V_CCMCBQ | Call center callback - Authorized queues for assignment |
|---|---|
| V_CCMCBQPROF | CCM callback queue assignment maintenance |
| V_CCMCBQPROFASSN | Assignment of Callback Queues to Callback Queue Profile |
| V_CCMCBQUES | CCM callback queue maintenance |
| V_CCMCCONT | CCM Component Container Maintenance |
| V_CCMCLBC | CCM callback - Configuration maintenance |
Structures
SAP Package CCMB contains 13 structures.
| CCMARCHIO | Selection fields archiving |
|---|---|
| CCMCALLER | Call center callback - Caller info definition |
| CCMCALLSTATE | CCM Callstate Dropdown List VIew |
| CCMCLBX | Call center callback - Callback extras |
| CCMLOGDTP | Temporary hold structure for log detail |
| CCMS_HRMR_REP | CCMS Data collector for HR data |
| CCMS_HRREF_STRUCT | Reference structure for HR component in CIC |
| CCMSBAPIP2B | Replica of BAPIP0002B |
| CCMSEARCH | Call center search structure |
| CCMSIOBJ | IOBJECT: Single information object key/value structure |
| EWCOMMETHOD | Front office interface structure of method table |
| EWCOMOBJ | CCM FO Component Object Structure |
| EWCPOBJ | Persistent Object Reference Provided With Element Names |
Programs
SAP Package CCMB contains 14 programs.
| CCMARCHINSTR | Archiving of Infostore for CIC |
|---|---|
| CCMARCHLOG | Archiving of Infostore for CIC |
| CCMCLB01 | Call Center Callback - Change Callback Status |
| CCMCLBAA | Call Center Callback Archiving |
| CCMCLBAD | Call Center Callback Archiving - Delete |
| CCMCLBAR | Call Center Callback Archiving - Restore |
| CCMCLBD1 | Call Center Callback User Options |
| CCMCLBR1 | Call Center Callback Reporting |
| CCMCLGAA | Call Center Event Logging Archive |
| CCMCLGAD | Call Center Event Logging Archive-Delete |
| CCMCLGAR | Call Center Event Logging Archive Reload |
| RCCMREP01 | Organization/Agent Time Report |
| RCCMREP02 | Organization/Agent Call Volume Report |
| RCCMREP04 | CCM Profile Report |
Search Helps
SAP Package CCMB contains 3 search helps.
| CCMCBQ | Call center callback - Authorized queues for assignment |
|---|---|
| EBACONTXT_FO | IS-U/CCS front office call context |
| EBACONTXT_OP | Object presentation call context |
Message Classes
SAP Package CCMB contains 3 message classes.
| 50 | Meldungen der Entwicklungsklasse EEOB |
|---|---|
| CCM | Call Center - Messages Components |
| EE | Nachrichten für die Entwicklungsklasse EEBA |