SAP Package CICB
Customer Interaction Center
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The package CICB (Customer Interaction Center) is a standard package in SAP ERP. It belongs to the parent package APPL.
Technical Information
| Package | CICB |
| Short Text | Customer Interaction Center |
| Parent Package | APPL |
Function Groups
SAP Package CICB contains 2 function groups.
| CIC1 | CIC Organization |
|---|---|
| CIC2 | Customizing for CIC Framework |
Transactions
SAP Package CICB contains 16 transactions.
| CIC1 | Scripting: Assign Texts |
|---|---|
| CIC2 | Scripting: Variable Maintenance |
| CIC3 | Sales Summary |
| CIC4 | Archiving Logging |
| CIC5 | Archiving Infostore |
| CICAC | Callback Component Configuration |
| CICC | Maintain CIC Framework ID |
| CICD | Assign Components to Framework ID |
| CICE | Assignment of Visible Components |
| CICF | CIC Component Definition |
| CICL | CIC Profile Definition |
| CICM | Component Profile Type Definition |
| CICN | Customizing Toolbar Maintenance |
| CICO | CIC Profile Definition |
| CICS | Customer Interaction Center |
| CICU | Toolbar Profile Maintenance |
Database Tables
SAP Package CICB contains 9 database tables.
| CICCCONF | Call center framework components |
|---|---|
| CICCCONF_T | Customer interaction component text |
| CICCFGTIME | Configuration change time |
| CICCONF | CCM framework screen configuration |
| CICFHCASSN | Call center framework hidden component modules |
| CICFSCASSN | Call Center Framework Screen Component Module |
| CICPROFILE | Customer interaction center profile |
| CICPROFILES | Customer interaction center profiles |
| CICPROFMASTER | Customer interaction center profile master |
Views
SAP Package CICB contains 14 views.
| V_CICCCONF | CIC components |
|---|---|
| V_CICCONF | CIC framework ID and parameters |
| V_CICCONF_SEL | CIC framework ID |
| V_CICFCSASSN | Assignment of Visible Components to Framework ID |
| V_CICFHCASSN | Assignment of Hidden Components to Framework IDs |
| V_CICPROFILE | Definition of the CIC profile |
| V_CICPROFILES | Attributes of the CIC Profile |
| V_CICPROFMASTER | CIC Profile Master Customizing |
| V_CICTOOLBAR | CIC application toolbar |
| V_CICTOOLBAREXCL | Excluded OKCodes |
| V_CICTOOLBARSEL | Toolbar selection view |
| V_CIMAP_SRCV | Înput Mapping Constant Source |
| V_CIMAP_VS | Înput Mapping Constant Source |
| V_CSRCCONSTANT | Constant Source Table |
Structures
SAP Package CICB contains 8 structures.
| CCM_TREE | Tree and grid structure |
|---|---|
| CCM_TRGDREP | Internal structure for tree and grid display |
| CCM_TRGR_TEST | Tree and grid testing structures |
| CIC_OBJECT | CIC object record |
| CIC_OBJECT_LIST | CIC list of objects |
| CICORGSTRUC | Organizational Structure |
| CICORGSTRUCPROF | CIC organizational structure profiles |
| HRI1260 | Infotype 1260 fields - Call center management |
Message Classes
SAP Package CICB contains 2 message classes.
| CIC | Customer Interaction Center Framework |
|---|---|
| CTI | CIC/Callcenter CTI |