The package CICB (Customer Interaction Center) is a standard package in SAP ERP. It belongs to the parent package APPL.
Package | CICB |
Short Text | Customer Interaction Center |
Parent Package | APPL |
SAP Package CICB contains 2 function groups.
CIC1 | CIC Organization |
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CIC2 | Customizing for CIC Framework |
SAP Package CICB contains 16 transactions.
CIC1 | Scripting: Assign Texts |
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CIC2 | Scripting: Variable Maintenance |
CIC3 | Sales Summary |
CIC4 | Archiving Logging |
CIC5 | Archiving Infostore |
CICAC | Callback Component Configuration |
CICC | Maintain CIC Framework ID |
CICD | Assign Components to Framework ID |
CICE | Assignment of Visible Components |
CICF | CIC Component Definition |
CICL | CIC Profile Definition |
CICM | Component Profile Type Definition |
CICN | Customizing Toolbar Maintenance |
CICO | CIC Profile Definition |
CICS | Customer Interaction Center |
CICU | Toolbar Profile Maintenance |
SAP Package CICB contains 9 database tables.
CICCCONF | Call center framework components |
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CICCCONF_T | Customer interaction component text |
CICCFGTIME | Configuration change time |
CICCONF | CCM framework screen configuration |
CICFHCASSN | Call center framework hidden component modules |
CICFSCASSN | Call Center Framework Screen Component Module |
CICPROFILE | Customer interaction center profile |
CICPROFILES | Customer interaction center profiles |
CICPROFMASTER | Customer interaction center profile master |
SAP Package CICB contains 14 views.
V_CICCCONF | CIC components |
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V_CICCONF | CIC framework ID and parameters |
V_CICCONF_SEL | CIC framework ID |
V_CICFCSASSN | Assignment of Visible Components to Framework ID |
V_CICFHCASSN | Assignment of Hidden Components to Framework IDs |
V_CICPROFILE | Definition of the CIC profile |
V_CICPROFILES | Attributes of the CIC Profile |
V_CICPROFMASTER | CIC Profile Master Customizing |
V_CICTOOLBAR | CIC application toolbar |
V_CICTOOLBAREXCL | Excluded OKCodes |
V_CICTOOLBARSEL | Toolbar selection view |
V_CIMAP_SRCV | Înput Mapping Constant Source |
V_CIMAP_VS | Înput Mapping Constant Source |
V_CSRCCONSTANT | Constant Source Table |
SAP Package CICB contains 8 structures.
CCM_TREE | Tree and grid structure |
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CCM_TRGDREP | Internal structure for tree and grid display |
CCM_TRGR_TEST | Tree and grid testing structures |
CIC_OBJECT | CIC object record |
CIC_OBJECT_LIST | CIC list of objects |
CICORGSTRUC | Organizational Structure |
CICORGSTRUCPROF | CIC organizational structure profiles |
HRI1260 | Infotype 1260 fields - Call center management |
SAP Package CICB contains 2 message classes.
CIC | Customer Interaction Center Framework |
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CTI | CIC/Callcenter CTI |