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Check it out on amazon.com →The package CCMB (Customer Interaction Center Components) is a standard package in SAP ERP. It belongs to the parent package APPL.
Package | CCMB |
Short Text | Customer Interaction Center Components |
Parent Package | APPL |
SAP Package CCMB contains 34 function groups.
CCM1 | Contact Search and Display |
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CCM10 | Creation of Object Reference |
CCM2 | Process Selection |
CCM3 | Quick Key Component |
CCM4 | Contact Search/Display Sub-Component |
CCM6 | Call Center Component |
CCM7 | Agent Scripting |
CCMA | Component Container |
CCMB | Customizing CIC Components |
CCMB2 | Extended Table Maintenance (Generated) |
CCMD | Call Center Callback |
EBA0 | DDIC/BOR Interface |
EBA1 | Object Presentation Module |
EBA2 | Dialog Tools |
EBA3 | Communication Via Shared Buffer |
EBAS | BOR Interface: Low Level (PRIVATE) |
EBAV | Extended Table Maintenance (Generated) |
EWB10 | Implement. of Cl. CCPROCCT (FrontOffice) |
EWB13 | Implment. of Class ProcessCICWithBDC |
EWB3 | Implementation for CCPROCWF Objects |
EWB5 | Implementation of Class CCPROCMT |
EWB6 | Implem. of CCPROCED class (front office) |
EWB7 | Front office process -IF: Common FUMOs |
EWC2 | Container transform |
EWF4 | Front Office: Start of Process |
EWF9 | Extended Table Maintenance (Generated) |
EWFC | Front office workbench: Customizing |
EWFD | Front office: DB access and acct determ. |
EWO1 | Extended Container (XTainer) |
EWO2 | Container Editor |
EWO3 | Extended Container Display |
EWO4 | Front office desktop objects |
EWW1 | Workflow interface for ISU |
EWXC | Data Flow Maintenance |
SAP Package CCMB contains 16 transactions.
CICA | Maintain Activities in CIC |
---|---|
CICB | Detail Keys for Activities in CIC |
CICG | Call Center Profile Maintenance |
CICH | CTI Telephony Buttons |
CICI | Profile for Telephony Controls |
CICJ | Maintain Logging Profile |
CICK | Maintain Scripting Profile |
CICP | Contact Search Configuration |
CICQ | Assign Hidden Components to Framewrk |
EWFC | IS-U Front Office Configuration |
EWFC0 | Action Box Configuration |
RCCMREP01 | Organization/Agent Time Report |
RCCMREP02 | Organization/Agent Call Vol. (DNIS) |
RCCMREP03 | Agent Activities |
RCCMREP05 | Agent Profile Overview |
RCCMREP06 | PD Organization Profile - Detail |
SAP Package CCMB contains 33 database tables.
CCMAC | Loggable activity codes |
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CCMAC_T | Call center management activity code description |
CCMACTPROF | Loggable activity code group membership |
CCMADKEY | Activity detail logging key |
CCMADKEY_T | Call center detail key logging table |
CCMAUTHPIN | Call center authentication pin attempts table |
CCMCBQPROF | Call center callback - Callback queue profile |
CCMCBQPROFASSN | Call center callback - Assignment of profile to queues |
CCMCBQUES | Call center callback - Callback queue definition |
CCMCBQUES_T | Call center callback - Callback queue description |
CCMCCPROF | Call center profile |
CCMCLBC | Callback Configuration |
CCMCLBC_T | Call center callback - Configuration table label |
CCMCLBD | Call center callback user options |
CCMCLBS | Call center callback - Whole |
CCMCSCONF | Contact search/display configuration |
CCMCSEARCH | Search type to matchcode mapping for CCM contact search |
CCMCSEARCHMAP | Matchcode mapping for CCM contact search |
CCMCTIBKEY | Call center telephony control button keys |
CCMCTIBKEY_T | CCM telephony control button key translation |
CCMCTIPROF | CIC Front office function key profile |
CCMCTIQUEUE | Call center queues |
CCMCTIQUEUE_T | Call center queue texts |
CCMCTIQUEUEASSN | CTI queue assignments |
CCMDNIS | Inbound DNIS display text |
CCMLOG | Activity log |
CCMLOGD | Activity log details |
CCMOBJKEYS | Information object instance |
CCMOBJLST | List of information objects in a container |
CCMSCRPROF | Script activity profile |
CCMSCRPROFILE | Call center management scripting profile |
CCMSCRVAR | Script variable name |
CCMSESSION | Call management sessions |
SAP Package CCMB contains 6 views.
V_CCMCBQ | Call center callback - Authorized queues for assignment |
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V_CCMCBQPROF | CCM callback queue assignment maintenance |
V_CCMCBQPROFASSN | Assignment of Callback Queues to Callback Queue Profile |
V_CCMCBQUES | CCM callback queue maintenance |
V_CCMCCONT | CCM Component Container Maintenance |
V_CCMCLBC | CCM callback - Configuration maintenance |
SAP Package CCMB contains 13 structures.
CCMARCHIO | Selection fields archiving |
---|---|
CCMCALLER | Call center callback - Caller info definition |
CCMCALLSTATE | CCM Callstate Dropdown List VIew |
CCMCLBX | Call center callback - Callback extras |
CCMLOGDTP | Temporary hold structure for log detail |
CCMS_HRMR_REP | CCMS Data collector for HR data |
CCMS_HRREF_STRUCT | Reference structure for HR component in CIC |
CCMSBAPIP2B | Replica of BAPIP0002B |
CCMSEARCH | Call center search structure |
CCMSIOBJ | IOBJECT: Single information object key/value structure |
EWCOMMETHOD | Front office interface structure of method table |
EWCOMOBJ | CCM FO Component Object Structure |
EWCPOBJ | Persistent Object Reference Provided With Element Names |
SAP Package CCMB contains 14 programs.
CCMARCHINSTR | Archiving of Infostore for CIC |
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CCMARCHLOG | Archiving of Infostore for CIC |
CCMCLB01 | Call Center Callback - Change Callback Status |
CCMCLBAA | Call Center Callback Archiving |
CCMCLBAD | Call Center Callback Archiving - Delete |
CCMCLBAR | Call Center Callback Archiving - Restore |
CCMCLBD1 | Call Center Callback User Options |
CCMCLBR1 | Call Center Callback Reporting |
CCMCLGAA | Call Center Event Logging Archive |
CCMCLGAD | Call Center Event Logging Archive-Delete |
CCMCLGAR | Call Center Event Logging Archive Reload |
RCCMREP01 | Organization/Agent Time Report |
RCCMREP02 | Organization/Agent Call Volume Report |
RCCMREP04 | CCM Profile Report |
SAP Package CCMB contains 3 search helps.
CCMCBQ | Call center callback - Authorized queues for assignment |
---|---|
EBACONTXT_FO | IS-U/CCS front office call context |
EBACONTXT_OP | Object presentation call context |
SAP Package CCMB contains 3 message classes.
50 | Meldungen der Entwicklungsklasse EEOB |
---|---|
CCM | Call Center - Messages Components |
EE | Nachrichten für die Entwicklungsklasse EEBA |